This year's Annual Conference is approaching fast! Register today!
Use promo code BookSavings at checkout for 5% off all publications.
Meet Liam Duffield – Versaton Australia's IT Team Leader by day, adventurer by night.
Take your association with you on the go using our mobile-friendly website.
The board needs to invest in the frontline staff who have paid a significant price for the short-term thinking that has led to the airline’s current woes. A good start would be to invest in high quality customer service by bringing their call centres back on shore and in house.