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ASU Career Launchpad Courses in October

General October 8, 2020

This year has seen unprecedented challenges for frontline ASU members who deal with customers and clients, whether it’s face to face, over the phone or online. This month we are running a course to help you build your skills in dealing with difficult customers.

We are also helping you protect yourself online by learning some cyber security basics. We are spending more time online than ever– make sure you know how to protect yourself, your family and your information online. It’s never too late to learn!

These courses are open for registration at:

If there’s a course from this year that you missed out on, don’t worry because all of our courses are now available for you to view on demand via your ASU Career Launchpad member portal as well.

Ignite your IT Skills: Cyber Security and Protecting Your Information Online

We are spending more and more time online, particularly this year as we have been working from home and socialising remotely. With all the sensitive information we are sharing it’s important that we protect ourselves online, but where do you start?

Don’t worry the ASU Career Launchpad is here to help!

Coming up, for the second time in 2020, Ignite your IT Skills: Cyber Security and Protecting your information online a free webinar exclusive for ASU members.

Expert presenter Ben Pisani will introduce you to cyber protection and why it’s important, discuss privacy settings and the impact sharing, posting and engaging online has for your online protection.

This is a very important webinar but no prior knowledge of cyber security is required!

Cyber Security and Protecting your Information Online (Day Session)

Friday 9 October – Day Session

Dealing with Difficult Customers – Advanced

We’re not that far away from the silly season, and we know what that means for customer service and interactions with the public. Short tempered people, customer aggression and difficult people!

We all know it’s not easy dealing with customers, and this year working with customers and clients has had an added challenge. But your union is here to help.

Coming up for the second time this year on the ASU Career Launchpad is Dealing with Difficult Customers – Advanced, a webinar exclusive for ASU Members. When this session ran in April it almost booked out, so make sure you register early so you don’t miss out.

Expert presenter Monique Richardson will help expand your toolkit for managing difficult interactions with customers.

Boost your Skills: Dealing with Difficult Customers – Advanced

Monday 12 October – Night Session

If you attended our previous Dealing with Difficult Customers courses – make sure you register for this course which builds on the skills you learnt in the first course.

Launch into Leadership: Leading Change Management

Experiencing lots of change at work? You’re not the only one!

For the final time this year on the ASU Career Launchpad will be the course about Leading Change Management.

Change impacts people in different ways and change in the workplace can be a very difficult time for you and your team.  Right now this is more relevant than ever.

Learn to lead your team through workplace change with the support of your union!

Launch into Leadership: Leading Change Management

Tuesday 20 October – Night Session

This course has been rescheduled from September – so make sure you register now and don’t miss out!

This webinar, run by expert presenter Jenny Carmuciano, will begin by examining the basic concepts of change management, exploring and balancing commercial change factors with people change factors. It will focus on learning to plan using change management tools and methodologies and finish up with practical takeaway tips and strategies for managing change in your workplace.

These webinars are part of the ASU Career Launchpad professional development program, designed to help support you throughout your working life.

Head to your member portal to find out more and register for these and other courses.

If you haven’t activated your ASU Career Launchpad account yet – go to and enter your email address we’ve sent this email to.

If you have any questions or issues accessing your member portal, please contact us


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